Do you know how long it takes for BDO to update a client's contact information? Well, I don't know either, because I have been requesting for this update since last year, and I am STILL going back and forth with them on this request now.
The first time, May or June of last year, I went to one of their bank branches, and they gave me a change request form to fill out. So I thought that was that. I mean, this isn't a small bank we're talking about, right? They should have their system spinning flawlessly. And besides, how hard can it be to update a few simple fields on their system, right?
Apparently, I was incorrect to assume so. Early this year (January-February), I found out that they still have the old contact info on record. So I went back to the bank again, and they put me in touch with their hotline. I gave the rep the updated information, and she assured me that it would be updated within three days. Okay, I thought, that's that; I already talked to an actual person, so my change request can't possibly get lost anymore.
Was I ever wrong! About a month later, I got a call from BDO confirming if I received a letter they sent out. I didn't. Upon checking, I found out that they STILL are sending correspondence to the incorrect address. So I ask the person on the phone to update the information, and I was told to go through the customer support for this request.
Okay, so I calmed myself and decided to get in touch with support through email. I thought I probably needed the "paper trail" on this because I had no proof of their assurances through phone. A dizzying amount of back and forth emails ensued, from which I got three (3!) separate confirmations and assurances that my contact information has already been updated last February.
And today, what do I get? A letter from BDO that miraculously/luckily ended up at our house, still bearing the WRONG mailing address, dated April 2014. This was sent out 2 months AFTER they allegedly already updated my information. Unfuckingbelievable!! GODDAMMIT PEOPLE, UPDATING CONTACT INFO IS NOT ROCKET SCIENCE, IS IT??!!!!!!
I'm at my wit's end. BDO, please explain how something so simple has become this complicated. You do find ways. To make me miserable.